Due to our growing customer base, check for your solution here before contacting customer support as this may be the quicker option.
We currently have 3 options to pay: credit card (invoice), Transferwise (international bank transfer), and Coinbase. Please see our How to Pay page to get into the details of how to pay with each method.
Most apps will not allow our business to take payments on their platforms any longer. We are solely focused on building our reputation with our banks and want to centralize all payments into our credit card and bank transfer methods.
Our website is listed in USD, however, feel free to use our currency selector to change your currencies. Please note: when sending payments, please send from your currency to USD.
Absolutely! We offer an initial 20% discount with our code: FIRST20. After the use of this code, feel free to use any of our affiliate codes which you can find on our Instagram page @ratz.army.
We offer three different shipping services. For all domestic orders (within the U.S.), shipping is free. For international orders, we have two options: USPS International and DHL Express.
USPS International costs $26.55 USD and has a transit time currently of 14-18 business days.
DHL Express costs $55 USD and has a transit time currently of 7-10 business days.
If you have an address, we ship there.
We ship from our facility located at 4126 U.S. 93 S, Kalispell, MT, 59901.
Despite our business growing rapidly, we still try to maintain 2-4 business days with order processing. If your order hasn’t shipped, give us an email at email@example.com or call our reception +1 (406)-890-3945.
Your tracking number will arrive in your email automatically. Please make sure to check your spam/junk folders just in case you haven’t received anything after 4 days. From the email you have received, you may track your order with the link provided.
To specify the appropriate action for your concern, please visit our Shipping & Returns policy to see how your order qualifies for a refund, re-ship, or account credits.
In short, 16-20 months.
We have a wonderful blog post about this very question AND how to fix it. Read about it here.
All website images are constantly being updated to correlate with our product updates, like dose changes. If your label reflects a different dose or serving size, please contact us to verify which batch your bottle was in and how to effectively administer it for experimental use.
More often than not our emails land in your spam/junk folder. In case they’re nowhere to be found, please email firstname.lastname@example.org or give us a call at +1 (406) 890-3945 and we can send it again.
Please contact our sales team at email@example.com and they will be more than happy to help.
Our business is 100% ran by humans and sometimes there are errors. We work hard to fix and improve daily but we do make mistakes. We quickly want to resolve these mistakes so please email us at firstname.lastname@example.org so we can find a resolution quickly.
It doesn’t matter what the billing address says, only the shipping. We want to fix this quickly before your order goes out. Please call us at +1 (406) 890-3945 or email us at email@example.com to change it quickly.
To confirm an order was actually seized, we will need to see the border authorities mailed letter. Simply take an image and attach it in the email you send to firstname.lastname@example.org.
In the case it actually was seized, we have a few options:
- Re-ship your order (we can make adjustments)
- Refund your order in full
- Provide store credit for a future order
Simply email email@example.com when this occurs and we will provide one of the following solutions.
Please note, an ad hoc check, repeated clearance processing, or items still in-transit do not mean your order has been seized.
Please sign up on our Affiliate Page and your application will be on hold until one of our team members reviews it.
It’s likely when you created an account you didn’t set a password for it. If this is the case, or you forgot your password, you can email firstname.lastname@example.org and they will get access to your account once again.
Please login to your account to view your previous orders as well as your current order status.